Project Overview

Role: Product Designer

Duration: November 2024 – June 2025 (running for 2+ years)

Target Audience: Agencies (HCP hiring agencies), Facilities (Hospitals), Healthcare Professionals (HCPs)

Product Concept: A shift & job management system which gives real-time status of HCP shifts (not jobs) via their mobile app

Objective: To design and own the full product environment, including Admin portal, Facility portal, Agency portal, and Mobile app

Problem Statement

The healthcare staffing platform was struggling with disconnected workflows, inconsistent design, and unclear product architecture that slowed down both users and the development team.

• No design system existed, with components and patterns inconsistent across modules, leading to pixel imperfections and fragmented user experiences
• Development happened before design, leaving no clear visual record of existing features, which made it difficult to understand the full product scope and slowed down design work
• New business requirements emerged for an Applicant Tracking System (ATS) and Job Board to manage permanent job postings and track applicants through the hiring pipeline, requiring a complete build from scratch
• Healthcare professionals' credentials, licenses, and certifications needed better visibility and organization to ensure compliance and track expiration dates effectively
• As the number of users and shifts grew, the old systems became too slow to manage, creating an urgent need for automation and a complete mobile app redesign to improve speed and usability

Research & Insights

Stakeholder Interviews: Conducted in-depth interviews with agency admins, CA’s, facility managers, and healthcare professionals to understand pain points in shift management, credential tracking, and mobile workflows.

Workflow Shadowing: Observed day-to-day operations at agencies and facilities to identify bottlenecks in shift fulfillment, manual processes, and communication gaps between stakeholders.

Competitive Analysis: Analyzed existing healthcare staffing platforms to understand industry standards for ATS, job boards, shift management, and mobile experiences.